Privacy Policy

Page Care Group is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our services or visit our website.

1. Who We Are

Page Care Group operates businesses providing care and related services. We are committed to complying with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal information:

Service Users (Clients)

  • Name, address, date of birth, and contact details

  • Next of kin and emergency contact details

  • Medical history, care needs, medication records

  • Notes about care visits and health observations

  • Financial and billing information

Employees and Applicants

  • Personal identifiers (e.g. name, address, NI number)

  • Employment history and references

  • Background checks (including DBS)

  • Training records and certifications

Website Visitors

  • IP address and browser type

  • Information collected through cookies (see Section 9)

3. How We Use Your Information

We use your data to:

  • Deliver safe and effective care services

  • Communicate with you and your family

  • Meet legal and regulatory obligations

  • Manage our business operations

  • Improve our services and website experience

4. Lawful Basis for Processing

We process personal data under the following legal bases:

  • Consent – for non-essential data processing

  • Contractual necessity – to deliver care or employ staff

  • Legal obligation – to comply with care regulations and employment laws

  • Vital interests – in emergencies

  • Legitimate interests – including improving our services

5. Sharing Your Information

We only share your information when necessary and with:

  • Health professionals (e.g. GPs and hospitals)

  • Regulatory bodies (e.g. the Care Quality Commission)

  • Payroll and accounting providers

  • Legal or law enforcement authorities when required

We never sell your data to third parties.

6. Data Retention

We retain personal information only for as long as necessary:

  • Client records: 7 years after the end of care

  • Employee records: 6 years after termination of employment

  • Website data: as per cookie retention settings

7. Your Rights

You have the right to:

  • Access your data

  • Request correction of inaccurate data

  • Request deletion where applicable

  • Object to or restrict processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

8. How We Protect Your Data

We use appropriate technical and organisational measures to protect your data, including:

  • Encrypted systems

  • Access controls

  • Staff training on confidentiality and data protection

9. Cookies and Website Analytics

Our website uses cookies to enhance functionality and analyse usage. You can manage your cookie preferences via your browser settings.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a request, contact:

Data Protection Officer
Page Care Group
38 Harrogate Business Park
Freemans Way
Harrogate
North Yorkshire
HG3 1DH

You may also contact the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

We may update this policy from time to time. The latest version will always be available on our website.

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